Terms & Conditions
1. The Agreement
Capitalized terms in this Agreement have
the meanings given in Clause 12.
Agreement, which consists of the Booking Form and these Terms and Conditions,
does not include any other oral or written promises, terms or conditions. Any
amendment or change to the Agreement shall have no effect unless agreed upon in
a writing that refers specifically to the Agreement and is executed by duly
authorized representatives of both parties.
2. Confirmations and
final details of the Event (such as final timings, menus and special requests)
must be confirmed at least ten Working Days before the Event. The Client must
inform the Hotel of the Final Number at least three Working Days before the
Event. This Final Number will override the Likely Number specified but will not
affect the Minimum Number/Spend.
Client shall provide the Hotel with details of the nature and agenda of the
Event, names of guests and relevant third parties, upon request.
price for the Event shall be calculated as stated on the Booking Form and is
inclusive of VAT. The Client guarantees the Minimum Spend or the Minimum Number
will attend the Event (as applicable) and the Hotel has calculated its charges
on this basis. The amount payable by the Client will therefore be calculated
according to the highest of (a) the Minimum Number/Spend (b) the Final Number
or (c) the number who actually attend the Event.
Client shall pay by credit or debit card for any food and beverages or other
goods and/or services not provided for in the Agreement or otherwise in
correspondence but made available upon request of the Client on the day of the
Event. In such cases, if not paid on the day of the event, the credit card used
to make the booking shall be charged accordingly.
3. Price Variations
the event of circumstances beyond the Hotel's control (including, but not
limited to, increases in the standard rate of VAT), the Hotel reserves the
right to vary the prices specified in the Agreement to an extent that reflects
4. Invoice Disputes
the Client has a bona fide dispute in respect of the whole or part of an
invoice, it shall notify the Hotel immediately on receipt of invoice. Any
invoice not disputed in accordance with this Clause 3.4 will be deemed to have
been accepted by the Client. The parties shall co-operate in good faith to
resolve the dispute over any invoice as amicably and promptly as possible and
on settlement of any dispute the Client shall make the appropriate payment.
4. Cancellation by
the Client wishes to cancel an Event or cancel the reservation of some or all
bedrooms reserved, the Client must provide the Hotel a written notice of
cancellation. Cancellation shall be effective, final and binding on the
Cancellation Date. Any notice of cancellation received out of the hours of
9.00am and 5.00pm shall be
made on the next Working Day. Any postponement of any Event shall be considered
as a cancellation under this Clause 4.
the Client cancels a Booking, the Hotel will charge a cancellation fee. This
cancellation fee shall be a percentage of the charges payable in respect of the
Minimum Number/Spend (and, if any separate charge is payable in respect of room
hire, of such room hire charge), according to the Cancellation Notice as set
out below. If the Event is cancelled less than 3 Working Days before the Event,
the Hotel is entitled to charge according to the Final Number, if higher than
the Minimum Number/Spend.
- 45 days
days to 7 days
6 days or less
fees are payable under this Clause 4 are a genuine pre-estimate of the loss the
Hotel will incur arising out of a cancellation. The actual losses incurred by
the Hotel may be greater or less than these cancellation fees.
addition to the cancellation fees due under Conditions 4.2 or 4.4, the Client
must reimburse the Hotel (on an indemnity basis) for any expenditure incurred in
respect of any cancelled Event including (but not limited to) any costs,
charges or penalties as a result of having to make consequential cancellation
of its own arrangements with third parties in relation to the Event.
Hotel shall reimburse any remaining balance to the Client onto the credit card
used for the original booking in the event of cancellation.
5. Cancellation by
1. The Hotel may
cancel the Booking:
1. if the booking
might prejudice the reputation of the Hotel;
the Hotel becomes aware of any deterioration in the Client's financial
situation such that the Hotel reasonably considers the Client may not be able
to fulfil its material obligations under the Agreement; or
3. if the Client
fails to pay any sum when due.
Hotel may charge the cancellation fees provided in Clause 4 in the event of any
cancellation under this Clause 5.
6. Outside Services
prior consent of The Hotel must be obtained for any entertainment or services
contracted for the Event by the Client, all of which must comply with any
statutory codes and regulations. The Client shall indemnify The Hotel for any
loss or damage resulting from the acts or omissions of such third party
7. Health and Safety
Client must fully comply (and ensure the full compliance of its
sub-contractors, employees and guests) with The Hotel's health and safety
policy, a copy of which is available on request from The Hotel.
reasons or security, The Hotel may need to search guests or third party
suppliers' belongings and equipment. The Client shall ensure co-operation with
any such searches undertaken by The Hotel.
wines, spirits, food or beverage may be brought into The Hotel or grounds by or
on behalf of the Client or any guests for consumption on The Hotel premises
unless the prior consent of The Hotel has been obtained, for which a charge
will be made.
9. Liability of The
Clause 9 sets out The Hotel's entire liability in respect of any breach of
these Conditions or the Agreement and any representation, statement or tortious
act or omission including negligence arising under or in connection with the
Hotel shall not be liable, whether in contract, tort (including negligence) or
otherwise for any indirect loss however arising.
no event will The Hotel's liability for any loss or damage in contract or tort
(including negligence) or howsoever otherwise arising, exceed the total amount
paid by the Client for the Event.
Hotel shall not be liable for any breach of the Terms and Conditions or delay
or failure in providing services as a result of causes beyond its reasonable
control including (but not limited to) war, terrorism, acts of God, fire,
floods, strikes, delays in transportation, failure of services or inability to
obtain any necessary information or consent from any authority.
in these Conditions shall exclude or restrict either party's liability in
respect of death or personal injury resulting from its negligence, or for
Client shall be responsible to The Hotel for any damage caused to the allocated
rooms or the furnishings, utensils and equipment therein or to The Hotel
generally by any act, default or neglect of the Client or any sub-contractor,
employee or guest of the Client and shall pay to The Hotel on demand the amount
required to make good or remedy any such damage.
Should the Client contract with The Hotel
through an Agent, the agent acts in that
for the Client, and not The Hotel. The Client accepts full responsibility for
the payment of The Hotel's account.
Bookings made online are
Law and Jurisdiction The Agreement shall be governed by and construed
in all respects in accordance with the laws of Spain. The courts of Spain have
exclusive jurisdiction, in relation to all matters arising under the Agreement.
4. Time is of the
For all payment obligations under these
Conditions, time shall be of the essence.
Agreement shall not be assignable by the Client, but may be assigned by The
Client shall not use any of The Hotel's trademarks or intellectual property
without our prior written consent.
7. Entire Agreement
Agreement sets out the entire agreement and understanding between the Client
and The Hotel and shall supersede and replace all documentation previously
issued by either party in relation to its subject matter.
waiver by The Hotel of any breach of this Agreement by the Client shall prevent
the subsequent enforcement of the Agreement.
at any time any one or more of these Conditions is held to be or becomes void
or unenforceable, it shall be omitted from the Agreement and the remainder of
the Agreement shall remain in full force and effect.
Form" means the document containing all the Event details.
Date" means the Working Day on which The Hotel receives written notice of
Notice" means the number of clear days (that is not counting the
Cancellation Date and the date of the Event) between the Cancellation Date and
the date of the Event.
means the person, firm or company responsible for commissioning and payment of
means the written agreement between The Hotel and the Client for a specific
booking or series of bookings.
means the event or function specified in the Agreement
Number" means the number of guests confirmed as attending the Event by the
Client 3 days before the Event.
Number" means the number of guests stated in the Booking Form as likely to
attend the Event.
Hotel" means the hotel at which the facilities are booked, or any one of
the The Hotel group of companies, as appropriate.
Number" means the lowest number of guests irrespective of the numbers that
attend the Event for which payment will be made as set out in the Booking Form.
Spend" means the minimum payment for the Event due from the Client.
Day" means Monday to Friday excluding bank holidays and other public
(10) business days after the conclusion of the Event (provided that the Event
is not cancelled and all material terms and conditions of this Agreement have
been adhered to), the Hotel will either award Marriott Bonvoy points to, or
submit an award for airline miles: NOTE – Marriott Bonvoy Events does not apply
to Events booked by or on behalf of any governmental entity, including any
federal, state or local agency or any other governmental body, and hotels may
not award Points or airline miles to a government employee (or an intermediary
booking on behalf of a governmental entity) in connection with the Marriott
Bonvoy Events program or otherwise in connection with planning, scheduling or
contracting for an Event.
number of Marriott Bonvoy Points or airline miles to be awarded shall be
determined pursuant to the Marriott Bonvoy Terms and Conditions, as in effect
at the time of award. The Marriott Bonvoy Terms and Conditions are available
on-line at marriott.com (www.marriottbonvoy.com/join),
and may be changed at the sole discretion of Marriott Bonvoy at any time and
individual(s) identified to receive either Marriott Bonvoy points or airline
miles may not be changed without such individual(s)' prior written consent. All
Marriott Bonvoy Terms and Conditions apply (see www.marriottbonvoy.com/join).
For more information on Marriott Bonvoy
Events please see